Frequently Asked Questions (FAQ)

Westlyn – Customer Support

1. Where do you ship from?

We ship from certified fulfillment centers located in Europe, the United States, and Asia. Your order will be dispatched from the warehouse closest to your delivery address to ensure faster delivery.

2. Which countries do you ship to?

We currently ship to:

European Union
United Kingdom
United States
Canada
Australia
New Zealand
Ireland

If your country isn’t on this list, feel free to contact us for assistance.

3. How long does delivery take?

Delivery times vary depending on your region:

EU / UK / Ireland: 5–10 business days
USA & Canada: 7–12 business days
Australia & New Zealand: 7–12 business days

You will receive a tracking number as soon as your order is shipped.

4. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can track your package through our Order Tracking page or directly on the carrier’s website.

5. What are the shipping costs?

Shipping costs depend on your region and will be displayed at checkout. During promotional periods, selected regions may qualify for free shipping.

6. Can I change or cancel my order?

We can only modify or cancel orders within the first 12 hours after purchase.
If you need to make changes, contact us immediately at support@westlynwear.com.

Once the order has been processed, we are unable to make further changes.

7. What is your return policy?

We offer 30-day easy returns.
Items must be unused, in their original condition, and returned with all packaging and accessories.
For more details, please visit our Refund & Return Policy page.

8. Who pays for return shipping?

If the item is defective, incorrect, or damaged: Westlyn covers 100% of the return cost.
If the return is due to change of mind: The customer is responsible for return shipping fees.

9. Do you offer exchanges?

Yes! If you need a different size, color, or item, contact us and our support team will help you arrange the exchange quickly.

10. What payment methods do you accept?

We accept:

Visa / MasterCard / American Express
PayPal
Apple Pay & Google Pay
Shop Pay
Klarna / Clearpay (where available)
Bank transfers for bulk orders

All payments are secure and encrypted.

11. Are my payment details secure?

Absolutely. Westlyn uses SSL encryption and PCI-compliant payment processors.
We never store or see your credit card details.

12. Will I have to pay customs or import fees?

Orders within the EU usually do not incur customs fees.
For countries outside the EU (USA, UK, Canada, Australia, etc.), your customs agency may apply taxes depending on local regulations.

13. What if I receive a damaged or incorrect item?

Please contact us immediately with photos of the issue.
We will replace the item at no cost or issue a refund according to your preference.

14. My tracking says “delivered” but I didn’t receive my package. What should I do?

First, check with neighbors or local delivery points.
If you still can’t locate your package, contact us and we will open an investigation with the carrier.

15. How can I contact customer support?

You can reach us anytime via:

📧 Email: support@westlynwear.com
📞 Phone: +351 986 571 380

Customer Service Hours:
Monday to Friday – 9:00 AM to 5:00 PM (EST)

We aim to respond within 1–2 business days.